20 Aug Protecting relationships: An inside perspective on what this means to Byars|Wright
By Judy Hopkins, CISR, Account Manager
In 1999, I was working with a large insurance agency when I was approached by Byars|Wright. I had met some of their team at a meeting where we had to pass down our business cards to go into a drawing for a prize. The next week, I got a call from someone at Byars|Wright who told me there was no chance I was going to win that door prize because he’d taken out my business card.
He wanted to talk about working at Byars|Wright, and I told him I wasn’t interested, as I had been with my current company for 10 years. A year later, he called again, and I agreed to meet him.
I left that interview extremely impressed with the company and knew right then, that I was going to go work for them. I also knew that this is a company who puts real stake in their relationships and delivers on their promises.
Placing an importance on relationships since day one
I was impressed that a lot of people in the community knew Mr. and Mrs. G.L. Byars personally, who started the agency in 1946. They were recognized as a family strong in their faith in God and loved building relationships with those in their community – which was obvious through so many people that knew them and spoke highly of them.
I believe Mr. G.L. and Jean Byars got it right. When they started the agency more than 74 years ago, they focused on nurturing relationships with their employees, and in doing so, they enabled those employees to have better relationships with their clients. This is something still carried out today by the third generation.
Developing and nurturing relationships: It all starts with employees
Mr. G.L. Byars’ son, Steve Byars, was my boss, and I was very blessed to work with him. He is a brilliant man who instilled all of his knowledge to his employees, created lasting relationships with each of us, and always treated us like family. He always quoted scripture and used to say to me, “Do unto others as you would have them do unto you.” And I believe that this is a perfect way to describe how Byars|Wright treats their clients and their employees.
The owners and managers at Byars|Wright have always treated employees like family. They attend your wedding or your child’s wedding. If someone is sick in the hospital, they go see them. Whatever is happening in your life, they show up, and that’s tremendous.
Extending those relationships to our clients
As employees of Byars|Wright, we build those same relationships that we have with our managers and owners with our clients, and that’s what makes us want to do our best. Our clients can feel they’re immediately a part of the family and know we’re going to take care of them.
I’ve had some of the same clients for several years; I know when their children get married, or they’re going to have a grandbaby. We enjoy celebrating life’s special moments with them. I know these things only because we’ve intentionally built and nurtured that relationship because we care.
Our promise to always protect relationships
We hear it all the time as employees at Byars|Wright, “Every promise we make – and we mean every single one – is made on the belief that understanding is essential, trust is earned, and execution is everything. Above all else, Relationships Matter.” At Byars|Wright, we truly care about protecting client relationships and, because of this, the importance of relationships is instilled in everyone at the agency.
That’s been a part of the legacy for many years, and it still continues even as the company grows. Even now that I work with the third generation, relationships still are and will always be the heart of the company.
Learn more about developing and nurturing relationships from Byars|Wright in Birmingham, AL
Byars|Wright, Inc.. is a locally owned and operated independent insurance agency with four offices in the greater Birmingham area that has developed into a major provider of commercial and personal insurance. Since 1946, the agency has made acquisitions to expand its scope of business and delivers a wide range of insurance products with quality coverage at competitive prices. Byars|Wright has been designated a Best Practices Agency by the Independent Insurance Agents and Brokers of America and was also named “Best Companies to Work For in Alabama” by Business Alabama in 2016, 2017, and 2018. Byars|Wright, Where Relationships Matter. www.byarswright.com.